Hotel Policy

CHECK-IN TIME: 2:00 pm
CHECK-OUT TIME: 10:00 am
Please note minimum check-in age - 18+

No pets sorry, but guide dogs are welcome.

Our cancellation policy
All cancellations and amendments must be received in writing to
If the booking is cancelled by 4pm 1 day (24 hours) prior to the arrival at the hotel - no charge will incur. 


If the booking is NOT cancelled 1 day (24 hours) prior to the commencement of stay the hotel does reserve the right to charge for the equivalent of one night's accommodation to the credit card used to make the booking.


If the booking is received by the hotel from a third party booking source you will need to contact the company who you have made the booking with to discuss the terms of your booking, cancellation and or refund.


The above cancellation policy does not apply for group reservations. 
Please refer to your group confirmation letter for full terms and conditions or contact for more details.

Payment of accounts

A valid credit card is required to guarantee your booking.  No payment is charged to the card unless requested by you at the time of booking.  The same card must be presented on arrival to the Hotel with valid photo identification corresponding to the booking name.  

Cash payments include Eftpos & Debit cards.  For cash payments, a 50% deposit of your entire stay may be required to be sent to the hotel in advance to secure your booking, with the balance being paid on arrival at the Bay Plaza Hotel.

We may require an additional bond payment of up to $200.00 to cover any miscellaneous charges. This amount will be refunded in full on your departure if hotel services were not used or damaged.

Our terms and conditions may differ over Premier Events or if a discounted room is booked.  Please check the terms when making a booking.  

Please note that for all credit card transactions, a surcharge of 2% applies. Guests may choose to change their method of payment on check-out to cash or Eftpos as these methods do not attract this fee.

Car parking

Car parking for guests is available at the Bay Plaza Hotel at NZ $20.00 per night. Car parks are limited and cannot be reserved at the time your booking is made.

Smoking & Electronic Cigarettes

The Bay Plaza Hotel is a completely non-smoking or E-cigarette use hotel. If required there is a designated outdoor smoking area.


Our accommodation facilities do not permit the use of cooking appliances, candles, incense, or anything similar at any time in the guest rooms.