Hotel Policy

CHECK-IN TIME: 2:00 pm
CHECK-OUT TIME: 10:00 am

No pets sorry, but guide dogs are welcome.

Our cancellation policy


All cancellations must be received in writing to
If the booking is cancelled by 4pm 2 days prior to the arrival at the hotel - no charge will incur. If the booking is NOT cancelled 2 days prior to the commencement of stay the hotel does reserve the right to charge for the equivalent of one night's accommodation to the credit card used to make the booking.

If the booking is received by the hotel from a third party booking source you will need to contact the company who you have made the booking with to discuss the terms of your booking, cancellation and or refund.


Payment of accounts

You provide a credit card number as a guarantee for the booking you have made. No payment is charged to that credit card unless requested by you at the time of booking.

If a credit card is not available, a 50% deposit of your entire stay may be required to be sent to the hotel in advance to secure your booking, with the balance being paid on arrival at the Bay Plaza Hotel.

We may require an additional bond payment of up to $200.00 to cover any miscellaneous charges. This amount will be refunded in full on your departure if hotel services were not used.

From Thursday 1st of January 2015 -Please note that for all credit card transactions, a surcharge of 2% applies. Guests may choose to change their method of payment on check-out  to cash or Eftpos as these methods do not attract this fee.


Car parking

Car parking for guests is available at the Bay Plaza Hotel at NZ $20.00 per night. Car parks are limited and cannot be reserved at the time your booking is made.